Entre a eficiência e a burocracia do judiciário: uma pesquisa qualitativa sobre a informatização processual no Tribunal Regional do Trabalho da 7ª região.

Abstract

This work aims to analyze the efficiency of services provided by the Judiciary to society, from the process computerization in the Regional Labor Court of the 7th Region, in view of the dysfunctional remains of bureaucracy. This will be done through qualitative methodology, by means of semi-structured interviews with judiciary members (judges, analysts and technicians) and attorneys. Firstly, the administration model currently adopted in Brazil, namely managerialism, from its characterization, as well as contextualization, by means the presentation of the last Brazilian administrative reform and, consequently, the model previously in force. In a second step, the concept of efficiency will be exposed, in view of being one of the main characteristics of management administration, either as a quality indicator, as a constitutional principle, being addressed the idealization of process computerization. Finally, it will be exposed the view of the procedural parties about the Electronic Judicial Process (PJe) and other support systems to, then, identify problems existing in the labor process computerization. The thesis defended in this research, from the aforementioned interviews, is that the bureaucratic dysfunctions are still present in the Brazilian public administration and, consequently, are being perpetuated for the handling of electronic media, in order to compromise the efficiency of the referred services provided by the Judiciary to the population. The work is justified, apart from absence of a satisfactory amount of research related to the theme, by the importance and need for constant improvement of the PJe and the other support systems, so that the Judiciary develops its activities with quality, adapting to the recommended by managerialism. Keywords: Electronic Judicial Process (PJe). Efficiency. Bureaucracy.