Avaliação Pós Ocupação: Estudo De Caso Em Condomínio De Habitação De Interesse Social (His) De Pequeno Porte No Município De Caucaia-Ce.

Abstract

The Post-Occupancy Assessment (APO) of single-family homes that fits into the National Social Interest Housing System (SNHIS) is the central point of this work. The chosen location for APO application in question was a Single-Family Condominium - with 10 houses, in the municipality of Caucaia -CE, financed from the Federal Housing Program “Minha Casa, Minha Vida”. No present work the main objective is to check the level of customer satisfaction of the construction company Inova. The methodology was through the application of a structured interview, where the level of satisfaction and level of importance in relation to housing and its surroundings were evaluated. The results of the revelations were diverted through the Client Window tool. Given this research, it was possible to conclude that the residents' satisfaction with the construction company was high, however, the results obtained may contribute to the company in similar future projects